The ability to identify the cause of problems and
to make the appropriate decisions to solve them effectively
is the fundamental excellence of every successful
leader or team member. Dealing with problems can be
similar to being lost. You don’t know where
you are. In any improvement, decision-making or problem
solving processes, leaders need to know where they
stand, what the problem really is, what is the true
cause of the problem before any decisions or solutions
can be proposed. Problem solving and decision-making
should follow a logical and systematic process that
helps people resolve business issues effectively.
Other, less systematic attempts at problem solving
run the risk of attempting to eliminate the symptoms
associated with the problem rather than eliminating
the problem at its cause. Using
effective problem solving and decision-making processes
in teams helps people tap into the know-how of individuals,
develop consensus, gain commitment, and resolve issues.
Everyone is on the same wavelength, using a common
approach and language, and works towards the same
goal, regardless of background or expertise.
This training program examines a step-by-step process
for identifying and solving problem. Included are
tools appropriate for moving through each step of
the process. It is fast-paced and interactive, with
group discussions, case studies, and the opportunity
to network with leaders who face similar challenges.
This training program is a must all leaders or team
members who need to solve problems and make decision
in their workplace and life.
