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EFFECTIVE SUPERVISORY SKILLS
   
iNTRODUCTION :
 

The transition from excellent performer to competent supervisor can be trying and demands a new skills set. New supervisors must position themselves as leaders. This training program will help new or recently appointed supervisors feel comfortable and confident in their role. The supervisor role is more challenging today than ever before. The demands for higher quality and performance are increasing; the workplace is growing more complex. Even relationships with other are becoming more complicated and demanding. In face of such challenges, supervisors have to be effective if they are to help people invest the best of their minds, hearts and hands into their work - - if the work is to be done well. Supervisors must move from doing things to people and toward doing more things with people. It is a role that no longer must focus primarily “downward”; it’s expanded role which now must foster collaboration, involvement, and initiative - - not only downward, but upward and across the organization as well. This training program focuses on the essential skills needed to excel in a today’s supervisory position. It includes discussions, individual exercises, lectures, role play and group work to give participants the best opportunities for learning not just what to do – but how to do it well.

COURSE OBJECTIVES:

At the end of the course, participants will..

  • Understand the important of effective supervisory role in the organization
  • Recognize the challenges facing supervisors
  • Understand the techniques of leadership effectiveness
  • Learn basic personal skills for effectiveness
  • Recognize the workings of group dynamics and importance of teamwork
  • Learn basic interpersonal skills for frontline leadership
course contents:


Introduction:

  • Introduction
  • Maximizing benefits from training


Changes in Supervisory Roles

  • Role of the Supervisor.
  • Challenges facing Supervisor
  • Supervisor as a Leader

Essential Personal Skills

  • Developing Self-Awareness: Proactiveness
  • Consequence Thinking
  • Prioritizing first things first
  • Delegating for success

Essential Inter-Personal Skills:

  • Effective Communication: Listening skills
  • Understanding motivation & group dynamics
  • Emotional Bank Account

Frontline Leadership Skills

  • Focusing on situation, behavior rather than on the person.
  • Maintaining self-esteem and good relationship with others
  • Always make things better
  • Lead by example

Case Study & Exercises:

  • Individual and group exercises
  • Video
  • Delegation role-play
  • Group discussions
who should attend:
  • Managers, Engineers, Executives, Supervisors – all those who are newly promoted into the position that involves supervising individuals or teams. Very appropriate for those preparing for future supervisory position.
administrative details :
Duration : 2 days
Time : 9.00am - 5.00pm
Venue : In-house or public program
Language medium : English
 
 
Trainer :
Nelson Kok (please click here to see trainer's profile)
 
 
 
 
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